IDEAJAM, INC.
TERMS OF SERVICE

Enterprise AI Coaching Platform
Effective Date: August 2026

1. Introduction

These Terms of Service (“Terms”) govern access to and use of the IdeaJam platform, including the Ideal 100™ AI Expert Coach network, Practice Mode, Dialogue, Coaching experiences, Skill Building experiences, the Simulation Center, Custom AI Experts and Digital Twin-style representations, scenario creation and rehearsal tools, multi-character and multi-participant simulations, performance analytics dashboards, administrative workspaces, and all related software, applications, websites, APIs (if made available), and services (collectively, the “Services”) provided by IdeaJam, Inc. (“IdeaJam,” “we,” “our,” or “us”).

By accessing or using the Services, Customer and its Authorized Users agree to be bound by these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

These Terms apply to enterprise, business, professional, educational, pilot, trial, and other organizational use unless a written order form, subscription agreement, master services agreement, data processing agreement, or other written agreement signed by IdeaJam and Customer expressly provides otherwise (each, an “Order”). In the event of a conflict, the applicable signed Order controls for commercial terms and any expressly modified provisions; these Terms control otherwise.

2. Description of Services

IdeaJam is an AI-powered performance platform designed to help organizations and professionals prepare, practice, rehearse, learn, and improve performance in real-world situations. The Services may include, depending on the Customer’s subscription or Order:

Ideal 100™ AI Expert Coaches — AI coaches and advisors informed by research, established practices, and the approaches of recognized professionals, authors, researchers, and institutions.
Skill Building — AI-powered practice, coaching, reinforcement, and development experiences across a range of professional and workplace capabilities.
Simulation Center — realistic rehearsal environments for high-stakes conversations, decisions, negotiations, courtroom and deal-room preparation, leadership situations, sales interactions, customer situations, and other real-world scenarios.
Custom AI Experts — Customer-specific AI-powered representations of relevant stakeholders, roles, personas, or experts configured from Customer-provided context, materials, scenarios, methodologies, and other authorized information.
Digital Twin / AI representation capabilities — where enabled, AI representations of a person, role, or stakeholder using authorized name, likeness, voice, professional background, behavioral characteristics, or other permitted attributes.
Practice Mode — structured skill rehearsal and simulation exercises conducted through interactive AI conversations and scenarios.
Dialogue — interactive AI-driven conversation and exploration experiences.
Coaching — personalized AI coaching and reinforcement journeys for individual development.
Scenario Builder and rehearsal environments — tools that allow Customer to define a moment, select participants or stakeholders, simulate interactions, and refine an approach.
Multi-character and multi-participant experiences — simulations involving multiple AI Experts, Authorized Users, roles, or perspectives.
Customer material ingestion — where enabled, the ability to upload or provide cases, deals, documents, policies, procedures, presentations, training materials, scenarios, and other information for use in configuring or operating a Customer-specific experience.
Assessments, performance scoring, readiness insights, progress tracking, benchmarking, and analytics.
Organizational administration and dashboards — including participant management, access management, engagement, usage, progress, and other performance or program analytics.
Voice, audio, video, or other communication modalities, where made available as part of a particular Service.
Integrations, APIs, mobile or web applications, and other supporting functionality that IdeaJam may make available from time to time.

IdeaJam may modify, enhance, replace, or discontinue portions of the Services from time to time, provided that IdeaJam will not materially reduce the core functionality of a paid Service during a committed subscription term except where reasonably necessary for security, legal, technical, or business reasons. Certain features may be subject to separate pricing, usage limits, availability, beta status, or an applicable Order.

3.Definitions

“AI Expert Coach” means any AI-powered coaching, simulation, assessment, advisory, role-play, or conversational system made available through the Services, including Ideal 100™ AI Coaches and Custom AI Experts.

“Custom AI Expert” means an AI-powered representation configured for a Customer, including a representation of a role, stakeholder, professional, expert, judge, opposing counsel, executive, buyer, regulator, employee, customer, or other participant, based on information and instructions authorized for use by Customer.

“Digital Twin” means a Custom AI Expert or other AI-generated representation that is designed to emulate or approximate characteristics of a real person, including where applicable that person’s authorized name, likeness, voice, biography, professional background, communication style, priorities, or other attributes.

“Customer Content” means documents, files, materials, policies, procedures, videos, presentations, training manuals, scenarios, case materials, deal materials, prompts, instructions, data, recordings, and other information submitted or made available by Customer or its Authorized Users to configure or operate the Services.

“Customer Data” means Customer Content together with Personal Data, user-generated content, conversation/session content, and other information submitted to or generated within Customer’s workspace, excluding Usage Data and IdeaJam’s platform technology.

“AI Output” means any coaching response, recommendation, assessment, simulation result, report, transcript, summary, score, readiness insight, or other content generated by the Services in response to user interaction or Customer configuration.

“Usage Data” means data generated through use of the Services, including engagement metrics, behavioral and performance data, system telemetry, technical logs, feature usage, and aggregated or de-identified benchmarking information.

“Authorized User” means an employee, contractor, student, participant, agent, or other individual authorized by Customer to access the Services under Customer’s subscription or Order.

“Personal Data” means information relating to an identified or identifiable individual, or any similar term defined by applicable privacy or data-protection law.

4. Subscription License

Subject to compliance with these Terms and payment of applicable fees, IdeaJam grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription term, solely for Customer’s internal business, professional, educational, or organizational purposes and in accordance with the applicable Order and usage limits.

Customer is responsible for its Authorized Users and for ensuring that each Authorized User uses the Services only as permitted by these Terms. Customer may not resell, sublicense, lease, timeshare, or provide the Services to third parties except as expressly permitted by an Order.

No ownership rights in the Services or platform are transferred to Customer. Customer’s rights are limited to those expressly granted in these Terms.

5. How We Use Information

Customer retains all right, title, and interest in and to Customer Content and Customer Data, subject to the limited rights granted to IdeaJam in these Terms.

Customer grants IdeaJam a worldwide, non-exclusive, limited license to host, process, store, reproduce, transmit, modify, adapt, and otherwise use Customer Content and Customer Data solely as necessary to: (a) provide the Services; (b) configure, maintain, secure, and support Customer-specific AI Expert Coaches, Digital Twins, and simulations; (c) generate AI Outputs for Authorized Users; (d) provide implementation, support, and customer-success services; (e) comply with law and enforce these Terms; and (f) prevent fraud, abuse, security incidents, and misuse.

IdeaJam will not sell Customer Content or Customer Data. IdeaJam will not use Customer Content to train publicly available foundation models or third-party public AI systems. Customer Content may be processed by IdeaJam and its authorized service providers as necessary to provide the Services.

Customer represents and warrants that it has all necessary rights, consents, notices, and permissions to provide Customer Content to IdeaJam and to authorize IdeaJam to process it as contemplated by these Terms, including where Customer provides information about identifiable individuals or materials subject to confidentiality, privacy, intellectual-property, contractual, regulatory, or professional obligations.

6. IdeaJam Intellectual Property

IdeaJam retains all right, title, and interest in and to the Services and all underlying technology, including:
• The IdeaJam platform and all software, code, models, algorithms, workflows, and infrastructure
• The Ideal 100™ AI Expert Coach network and AI coach architectures
• Custom AI Expert and Digital Twin technical frameworks, system architectures, prompt structures, orchestration, and platform functionality
• Prompt frameworks, learning methodologies, coaching methodologies, simulation frameworks, scoring systems, and assessment systems
• Models, workflows, know-how, trade secrets, interfaces, and platform designs
• Usage Data, aggregated data, de-identified data, benchmarking data, and platform telemetry
• All improvements, derivative works, and enhancements to the foregoing
Even where Customer provides source materials used in configuring a Custom AI Expert or Digital Twin, IdeaJam retains ownership of the underlying platform technology, technical configuration framework, prompts and orchestration developed by IdeaJam, and the resulting platform implementation, while Customer retains ownership of Customer Content and any Customer-specific materials that Customer independently owns.

7. Custom AI Experts, Digital Twins, Likeness and Voice

IdeaJam may develop Custom AI Experts and Digital Twins based on Customer Content and other information authorized by Customer. Such capabilities are licensed for use through the IdeaJam platform during the applicable subscription term unless an Order states otherwise.

Customer is solely responsible for obtaining all rights, permissions, notices, consents, releases, and other authorizations necessary to create or use a Custom AI Expert or Digital Twin based on an identifiable person, including rights relating to name, image, likeness, voice, biography, professional history, personality attributes, confidential information, and applicable privacy or publicity rights.

Where a Digital Twin incorporates a person’s likeness, voice, or other personal attributes, IdeaJam does not acquire ownership of those underlying personal rights merely by providing the technology. IdeaJam receives only the limited license necessary to operate the Digital Twin as authorized by Customer and applicable law.

Customer may not: (a) download, export, extract, or commercially redistribute Custom AI Experts or Digital Twins outside the Services except as expressly permitted by an Order; (b) reverse engineer, copy, or reproduce IdeaJam’s AI architectures, prompts, orchestration, or proprietary systems; (c) use Custom AI Experts or Digital Twins to train competing AI systems; or (d) create derivative systems based on IdeaJam’s proprietary technology.

8. AI Outputs and Responsible Use

As between Customer and IdeaJam, Customer may use AI Outputs generated through the Services for Customer’s internal business, professional, educational, or organizational purposes, subject to these Terms and any applicable third-party rights.

AI-generated content is probabilistic and is designed to support practice, learning, preparation, reflection, simulation, and performance improvement. IdeaJam does not warrant the accuracy, completeness, reliability, suitability, or fitness of any AI Output for any particular purpose. Customer is responsible for reviewing and validating AI Outputs before relying on them for consequential decisions.

AI Experts and Digital Twins are simulations and representations, not actual people. A simulated judge, opposing counsel, executive, buyer, regulator, client, employee, or other stakeholder does not represent the actual views, intentions, decisions, statements, or likely conduct of that person or organization unless expressly stated in an applicable Order or separate written statement.

AI Output should not be the sole basis for legal, medical, financial, employment, regulatory, safety, compliance, or other high-stakes professional decisions. IdeaJam does not provide legal, medical, financial, or other regulated professional advice through the Services.

9. Data Rights, Analytics and Benchmarking

Customer owns Customer Content and Customer Data. IdeaJam owns Usage Data, platform data, benchmark data, de-identified data, and aggregated data generated through operation of the Services, provided that such data does not identify Customer or an individual user.

IdeaJam may use aggregated, anonymized, and de-identified data for platform improvement, benchmarking, analytics, research, product development, security, service operations, and business reporting, provided that IdeaJam does not use such data to identify Customer or an individual person.

Customer acknowledges that organizational administrators may receive analytics about Authorized User participation, session activity, performance, assessments, progress, readiness, engagement, and related metrics. Customer is responsible for determining appropriate access rights and providing Authorized Users with any notices or disclosures required by applicable law.

10. AI Training Commitment

IdeaJam will not use Customer Content to train publicly available foundation models or third-party public AI systems. Customer Content may be used solely to provide, configure, operate, maintain, secure, and improve Customer-specific Services and implementations, and to provide support and customer services.

IdeaJam may use aggregated, anonymized, and de-identified platform data for general product improvement and analytics purposes. IdeaJam may use third-party AI, cloud, hosting, security, analytics, communications, and other service providers to operate the Services, subject to contractual and technical controls appropriate to the Services.

11. Organizational Workspaces, Administration & Performance Dashboards

A core feature of IdeaJam is enabling organizations to manage participants and measure the impact of coaching, skill-building, and rehearsal programs. Company administrators—such as HR leaders, L&D managers, executives, program owners, or other designated administrators—may access dashboards that display:

• Participant and seat utilization
• Participation rates and session completion data
• Skill growth metrics, assessment scores, readiness indicators, and progress over time
• Team and organizational engagement statistics
• ROI metrics and program effectiveness reporting
• Individual Authorized User coaching, practice, simulation, or activity data, to the extent enabled by the Customer’s configuration and applicable law

Customer is responsible for configuring administrator access appropriately and for providing Authorized Users with any required notices or disclosures regarding employer, school, firm, or organizational access to data, in compliance with applicable law.

12. Acceptable Use

Customer and its Authorized Users shall not:

(a) use the Services to violate any applicable law, regulation, court order, contractual obligation, or third-party right;
(b) upload or submit content that is unlawful, fraudulent, defamatory, abusive, discriminatory, or malicious;
(c) impersonate a person or organization without authorization, or create a Digital Twin without the rights and permissions required by applicable law;
(d) use the Services to make automated decisions about individuals where prohibited by applicable law;
(e) use the Services to develop a competing AI coaching, simulation, or rehearsal system;
(f) reverse engineer, decompile, disassemble, or attempt to extract source code, prompts, model weights, system instructions, or other proprietary technology;
(g) scrape AI Outputs at scale or use them to train third-party AI models;
(h) circumvent usage limits, access controls, seat restrictions, rate limits, or security measures;
(i) upload Customer Content that infringes third-party rights or violates applicable law;
(j) use the Services in any manner that is unlawful, harmful, abusive, deceptive, or intended to cause harm;
(k) conduct unauthorized security testing, penetration testing, vulnerability scanning, or denial-of-service activity against the platform;
(l) transmit malware, ransomware, malicious code, or other harmful material;
(m) use the Services for emergency response, clinical diagnosis, legal representation, or other regulated professional services unless expressly authorized in writing by IdeaJam; or
(n) use the Services in a way that materially interferes with the operation, security, or availability of the Services.

13. Feedback

Any suggestions, feature requests, ideas, or feedback provided by Customer or Authorized Users regarding the Services may be freely used by IdeaJam without restriction or compensation to Customer.

14. Confidentiality

Each party agrees to maintain the confidentiality of the other party’s Confidential Information and to use it only as permitted under these Terms.

Customer Confidential Information includes Customer Content and Customer Data. IdeaJam Confidential Information includes AI coach designs, prompt architectures, system designs, learning and assessment methodologies, source code, algorithms, pricing, security information, and non-public business information.

Confidential Information shall not be disclosed to third parties except to employees, contractors, service providers, professional advisers, and affiliates who have a need to know and are bound by confidentiality obligations, or as required by law, subpoena, court order, or governmental authority.

15. Data Security and Privacy

IdeaJam will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction.

IdeaJam’s security practices may include cloud hosting on Amazon Web Services (AWS), network firewalls and perimeter protection, encryption in transit and at rest, role-based access controls, multi-factor authentication, least-privilege principles, monitoring, logging, backups, disaster recovery procedures, vulnerability management, and incident response processes, as described in IdeaJam’s then-current Security materials.

No security measures can guarantee absolute protection. Customers are responsible for maintaining the security of Authorized User credentials and promptly reporting any suspected unauthorized access.

Customer’s use of the Services is also subject to IdeaJam’s Privacy Policy. Where required by applicable law or agreed in an Order, the parties may enter into a data processing agreement or similar privacy/security addendum. If such an agreement applies, it controls over conflicting provisions regarding processing of Personal Data.

16. Third-Party Services and AI Providers

The Services may rely on third-party hosting, cloud, AI model, communications, analytics, authentication, payment, storage, security, or other service providers. IdeaJam may change such providers from time to time in the ordinary operation of the Services.

Third-party services may be subject to their own terms and policies. IdeaJam remains responsible for the Services it provides, but is not responsible for third-party services to the extent a failure is caused by the third party and is outside IdeaJam’s reasonable control.

17. California Privacy Rights

Customer will pay the fees stated in the applicable Order, subscription page, or other agreed commercial terms. Fees may include subscription fees, seat or participant fees, usage-based fees, setup or configuration fees, Custom AI Expert fees, implementation fees, or other charges expressly stated in the applicable Order.

Unless otherwise stated in an Order, fees are non-refundable, payment obligations are not cancelable during the applicable subscription term, and Customer is responsible for applicable taxes, duties, levies, or similar governmental charges other than taxes based on IdeaJam’s net income.

Subscriptions may renew automatically for successive periods if stated in the applicable Order. Customer must provide notice of non-renewal in accordance with the applicable Order or renewal terms. IdeaJam may suspend access for overdue undisputed amounts after reasonable notice.

18. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” IDEAJAM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RESULTS. IDEAJAM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

IDEAJAM DOES NOT WARRANT THAT SIMULATIONS, DIGITAL TWINS, CUSTOM AI EXPERTS, PERFORMANCE SCORES, READINESS INDICATORS, OR OTHER AI-GENERATED RESULTS WILL PREDICT OR REPLICATE THE ACTUAL BEHAVIOR, DECISIONS, INTENTIONS, OR RESPONSES OF ANY REAL PERSON OR ORGANIZATION.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IDEAJAM SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

IDEAJAM’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO IDEAJAM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The foregoing exclusions and limitations do not apply to liability that cannot lawfully be excluded or limited under applicable law.

20. Indemnification

Customer shall defend, indemnify, and hold harmless IdeaJam and its officers, directors, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer Content, including any claim that Customer Content infringes third-party rights; (b) Customer’s or its Authorized Users’ misuse of the Services; (c) Customer’s failure to obtain required rights or consents for Personal Data, likenesses, voices, Digital Twins, or other third-party materials; (d) Customer’s violation of applicable law; or (e) Customer’s breach of these Terms.

IdeaJam will promptly notify Customer of any indemnified claim and reasonably cooperate at Customer’s expense. Customer may control the defense and settlement, provided that it may not settle a claim in a manner that admits fault by or imposes obligations on IdeaJam without IdeaJam’s prior written consent.

21. Term, Suspension and Termination

Subscriptions continue for the term specified in the applicable Order unless earlier terminated. Either party may terminate for material breach upon written notice if the breach remains uncured for thirty (30) days. IdeaJam may suspend or restrict access immediately where reasonably necessary to protect the Services, users, Customer Data, or third parties from security threats, unlawful activity, or material abuse.

Upon termination or expiration: (a) Customer’s access to the Services ceases; (b) all licenses granted hereunder terminate; (c) IdeaJam may delete Customer Data in accordance with its data retention policies, applicable law, and contractual obligations; and (d) Customer remains responsible for all amounts accrued through the effective termination date.

Sections concerning intellectual property, data rights, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, payment obligations, and any provisions that by their nature should survive shall survive termination.

22. Data Export and Retention

Following expiration or termination, IdeaJam may make Customer Data available for export for a limited period if and to the extent supported by the applicable Service and Order. Unless otherwise agreed in writing, Customer should export any Customer Data it needs before the end of the subscription term. IdeaJam may thereafter delete Customer Data in accordance with its then-current retention practices, legal obligations, backups, and security requirements.

23. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. The parties consent to exclusive jurisdiction in the state and federal courts located in Middlesex County, Massachusetts for matters not subject to arbitration.

24. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, with proceedings conducted in Boston, Massachusetts, unless the parties agree otherwise in writing.

The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Nothing in this section prevents either party from seeking emergency injunctive relief in court to protect intellectual property, confidential information, security, or data.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

25. Notices

Notices under these Terms may be provided by email, through the Services, or in writing to the contact information identified in the applicable Order. Customer is responsible for keeping its administrative and billing contact information current.

26. Changes to These Terms

IdeaJam may update these Terms from time to time. Material changes will be communicated through the Services, by email, or by another reasonable method. Unless otherwise stated, updated Terms become effective upon posting or on the stated effective date. If Customer continues to use the Services after the effective date, Customer accepts the updated Terms.

27. Entire Agreement

These Terms, together with any applicable Orders, Privacy Policy, data processing agreement, security addendum, and other written agreements expressly incorporated by reference, constitute the complete agreement between the parties regarding the Services and supersede all prior discussions, agreements, representations, and understandings concerning the same subject matter. Any modifications must be in writing and signed by authorized representatives of both parties, except that IdeaJam may update these Terms as provided in Section 26.

28. Assignment

Customer may not assign or transfer these Terms or an Order without IdeaJam’s prior written consent, except in connection with a merger, reorganization, or sale of substantially all of Customer’s assets where the assignee agrees to be bound by these Terms. IdeaJam may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets or business.

29. Severability; Waiver; Force Majeure

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. A failure to enforce any provision is not a waiver. Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disruptions, internet or telecommunications failures, governmental actions, widespread cyber incidents, or failures of third-party infrastructure.

30. Contact Information

For questions regarding these Terms, please contact:
IdeaJam, Inc.
186 Alewife Brook Parkway, #1161
Cambridge, Massachusetts 02138
General inquiries: support@ideajam.com
Website: www.ideajam.com
This document was last reviewed and updated in August 2026.

IDEAJAM, INC. TERMS OF SERVICE