1. Introduction 

These Terms of Service (“Terms”) govern access to and use of the IdeaJam platform, including the Ideal 100™ AI Expert Coach network, Practice Mode, Dialog, Coaching experiences, performance analytics dashboards, and all related software, applications, and services (collectively, the “Services”) provided by IdeaJam, Inc. (“IdeaJam,” “we,” “our,” or “us”). 

By accessing or using the Services, Customer and its Authorized Users agree to be bound by these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization. 
 

2. Description of Services 

IdeaJam is an AI-powered enterprise talent development platform that enables organizations to scale employee coaching, skill-building, and performance improvement. The Services include: 

• Ideal 100™ AI Expert Coaches — AI coaches modeled on the reasoning and approaches of 

leading professionals, researchers, and institutions 

• Customized AI Expert Coaches — bespoke AI coaches built on Customer’s own content 

and methodologies 

• Practice Mode — structured skill rehearsal and simulation exercises 

• Dialog — interactive AI-driven conversation and exploration experiences 

• Coaching — personalized AI coaching journeys for individual development 

• Role-play simulations, scenario exercises, and multi-participant environments 

• Assessment engines, performance scoring, and skill measurement tools 

• Organizational performance dashboards and ROI tracking tools 

• Progress tracking, benchmarking, and analytics 

IdeaJam may modify, enhance, or discontinue portions of the Services at any time with reasonable notice. 

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3. Definitions 

“AI Expert Coach” means any AI-powered coaching, simulation, assessment, or advisory system made available through the Services, including coaches in the Ideal 100™ network and Customized AI Expert Coaches. “Customer Content” means documents, files, materials, policies, procedures, videos, presentations, training manuals, scenarios, and other information submitted by Customer to configure or operate the Services. 

“AI Output” means any coaching response, recommendation, assessment, simulation result, report, or other content generated by the Services in response to user interaction. 

“Usage Data” means data generated through use of the Services, including engagement metrics, behavioral data, performance analytics, system telemetry, and benchmarking information. 

“Authorized User” means an employee, contractor, or other individual authorized by Customer to access the Services under Customer’s subscription. 
 

4. Subscription License 

Subject to compliance with these Terms and payment of applicable fees, IdeaJam grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription term, solely for Customer’s internal business purposes. 

No ownership rights in the Services or platform are transferred to Customer. Customer’s rights are limited to those expressly granted in these Terms. 
 

5. Customer Content 

Customer retains all right, title, and interest in and to Customer Content. Customer grants IdeaJam a worldwide, non-exclusive license to host, process, store, reproduce, modify, adapt, and use Customer Content solely as necessary to: 

(a) provide the Services and deliver coaching experiences 

(b) configure and maintain Customer-specific AI Expert Coaches 

(c) generate AI Outputs for Authorized Users 

(d) support Customer projects and implementations 

(e) improve Customer-specific Services 

Customer represents and warrants that it has all necessary rights, consents, and permissions to provide Customer Content to IdeaJam, and that Customer Content does not infringe any third-party rights. 
 

6. IdeaJam Intellectual Property 

IdeaJam retains all right, title, and interest in and to the Services and all underlying technology, including: 

• The IdeaJam platform and all software, code, and algorithms 

• The Ideal 100™ AI Expert Coach network and all AI coach architectures 

• Customized AI Expert Coaches (even where built on Customer Content) 

• Prompt frameworks, learning methodologies, and assessment systems 

• Simulation frameworks, scoring systems, and analytics engines 

• Models, workflows, know-how, and trade secrets 

• All improvements, derivative works, and enhancements to the foregoing 

Even where Customer provides source materials used in configuring a Customized AI Expert Coach, IdeaJam retains ownership of the resulting AI Expert Coach and all related technologies. Customer receives only the limited license expressly granted in Section 4. 
 

7. Customized AI Expert Coaches 

IdeaJam may develop Customized AI Expert Coaches based on Customer Content. Such coaches are licensed exclusively for use by Customer through the IdeaJam platform during the subscription term. 

Customer may not: 

• Download, export, or extract Customized AI Expert Coaches from the platform 

• Reverse engineer, copy, or reproduce AI coach architectures or prompts 

• Use Customized AI Expert Coaches to train competing AI systems 

• Create derivative coaching systems based on IdeaJam’s technology 
 

8. AI Outputs 

As between Customer and IdeaJam, Customer may use AI Outputs generated through the Services for its internal business purposes. 

AI-generated coaching content is designed to support skill development and learning. IdeaJam does not warrant the accuracy, completeness, suitability, or fitness of any AI Output for any particular purpose. Customer is responsible for reviewing and validating AI Outputs before relying on them for consequential decisions. 

AI Output should not be the sole basis for legal, medical, financial, employment, regulatory, or other high-stakes professional decisions. 
 

9. Data Rights 

Customer owns Customer Content. IdeaJam owns Usage Data, platform data, benchmark data, de- identified data, and aggregated data generated through operation of the Services. 

IdeaJam may use such data for platform improvement, benchmarking, analytics, research, product development, and business reporting, provided such use does not identify Customer or individual users.
 

10. AI Training Commitment 

IdeaJam will not use Customer Content to train publicly available foundation models or third-party public AI systems. Customer Content may be used solely to: 

• Provide, configure, and operate Customer-specific Services 

• Maintain and improve Customer-specific AI Expert Coach implementations 

• Support Customer projects and programs 

IdeaJam may use aggregated, anonymized, and de-identified platform data for general product improvement and analytics purposes. 
 

11. Organizational Analytics & Performance Dashboards 

A core feature of IdeaJam is enabling organizations to measure the impact of their coaching investment. Company administrators—such as HR leaders, L&D managers, and executives—may access dashboards that display: 

• Participation rates and session completion data 

• Skill growth metrics, assessment scores, and progress over time 

• Team and organizational engagement statistics 

• ROI metrics and program effectiveness reporting 

• Individual Authorized User coaching activity 

Customer is responsible for providing Authorized Users with any required notices or disclosures regarding employer access to this data, in compliance with applicable law. 
 

12. Acceptable Use 

Customer and its Authorized Users shall not: 

(f) Reverse engineer, decompile, or attempt to extract source code or prompts from the 

Services 

(g) Use the Services to develop competing AI coaching systems or products 

(h) Scrape AI Outputs at scale or use them to train third-party AI models 

(i) Circumvent usage limits, access controls, or security measures 

(j) Upload Customer Content that infringes third-party rights or violates applicable law 

(k) Use the Services in any manner that is unlawful, harmful, or abusive 

(l) Conduct unauthorized security testing or vulnerability scanning of the platform 
 

13. Feedback 

Any suggestions, feature requests, ideas, or feedback provided by Customer or Authorized Users regarding the Services may be freely used by IdeaJam without restriction or compensation to Customer.

 

14. Confidentiality 

Each party agrees to maintain the confidentiality of the other party’s Confidential Information and to use it only as permitted under these Terms. 

Customer Confidential Information includes Customer Content. IdeaJam Confidential Information includes AI coach designs, prompt architectures, system designs, learning and assessment methodologies, source code, algorithms, pricing, and non-public business information. 

Confidential Information shall not be disclosed to third parties except as required by law or with the disclosing party’s prior written consent. 

15. Data Security 

IdeaJam will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Content against unauthorized access, disclosure, alteration, or destruction. 

No security measures can guarantee absolute protection. Customers are responsible for maintaining the security of Authorized User credentials and promptly reporting any suspected unauthorized access. 

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16. Disclaimers 

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” IDEAJAM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT, ACCURACY, AND RESULTS. IDEAJAM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE. 
 

17. Limitation of Liability 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IDEAJAM SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. 

IDEAJAM’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO IDEAJAM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

 

18. Indemnification 

Customer shall defend, indemnify, and hold harmless IdeaJam and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: 

(m) Customer Content, including any claim that Customer Content infringes third-party rights 

(n) Customer’s or its Authorized Users’ misuse of the Services 

(o) Customer’s violation of applicable law 

(p) Customer’s breach of these Terms 

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19. Term and Termination 

Subscriptions continue for the term specified in the applicable order form unless earlier terminated. Either party may terminate for material breach upon written notice if the breach remains uncured for thirty (30) days. 

Upon termination or expiration: 

• Customer’s access to the Services ceases 

• All licenses granted hereunder terminate 

• IdeaJam may delete Customer Content in accordance with its data retention policies and 

contractual obligations 

Sections 6, 9, 10, 14, 16, 17, 18, 20, and 21 survive termination. 
 

20. Governing Law 

These Terms shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. The parties consent to exclusive jurisdiction in the state and federal courts located in Middlesex County, Massachusetts for any matters not subject to arbitration. 

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21. Dispute Resolution & Arbitration 

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, with proceedings conducted in Boston, Massachusetts. 

The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Nothing in this section prevents either party from seeking emergency injunctive relief in court to protect intellectual property or confidential information.

 

22. Entire Agreement 

These Terms, together with any applicable order forms, constitute the complete agreement between the parties regarding the Services and supersede all prior discussions, agreements, representations, and understandings. Any modifications must be in writing and signed by authorized representatives of both parties. 
 

23. Contact Information 

For questions regarding these Terms, please contact: 

IdeaJam, Inc. 

186 Alewife Brook Parkway, #1161 

Cambridge, Massachusetts 02138 

General inquiries: support@ideajam.com 

Website: www.ideajam.com 

This document was last reviewed and updated in June 2026. IdeaJam reserves the right to update these Terms as 

   provided herein.