1. Introduction

IdeaJam, Inc. (“IdeaJam,” “we,” “our,” or “us”) is an AI-powered talent development platform that helps organizations scale employee coaching and skill-building. IdeaJam’s platform includes the Ideal 100™ network of AI Expert Coaches, Practice Mode, Dialog, Coaching experiences, and real-time performance dashboards (collectively, the “Services”).

This Privacy Policy explains how IdeaJam collects, uses, shares, and protects information when individuals and organizations access or use the Services. By using the Services, you acknowledge the practices described below.

 

2. Who This Policy Applies To

This Privacy Policy applies to:

• Employees and team members using IdeaJam through an organizational subscription

• Company administrators and HR or L&D professionals managing accounts

• Individual subscribers and trial users

• Visitors to IdeaJam websites

• Prospective customers and event attendees

• Job applicants

• Any other users of the Services

 

3. Information We Collect

A. Information You Provide

When you or your organization creates an account or uses the Services, we may collect:

• Name, email address, phone number, job title, and employer

• Account credentials and billing information

• Communications, support requests, and survey responses

• AI Coach configuration settings and coaching preferences

• Uploaded files, training materials, and Customer Content (see Section 4)

 

B. Coaching & Learning Activity Data

As you use IdeaJam’s coaching, practice, and dialog features, we collect activity and performance data, including:

• Session activity, participation records, and interaction history with AI Expert Coaches

• Skill development progress, assessment results, scores, and completion rates

• Practice Mode, Dialog, and Coaching session logs

• Engagement metrics, usage frequency, and feature utilization

• Organizational performance metrics and benchmarking data (for enterprise accounts)

 

C. Technical & Device Information

We automatically collect certain technical information when you access the Services:

• IP address, browser type, device information, and operating system

• Session identifiers, usage logs, and error reports

• Performance diagnostics and network information

• Cookies and similar tracking technologies (see Section 9)

 

4. Customer Content

Organizations (“Customers”) may upload proprietary materials to build Customized AI Expert Coaches or configure coaching programs on the IdeaJam platform. This “Customer Content” may include:

• Training manuals, policies, procedures, and playbooks

• Sales enablement materials and product documentation

• Internal knowledge bases, leadership frameworks, and coaching methodologies

• Presentations, videos, and learning content

• Scenario scripts and role-play instructions

 

Customer Content remains owned by the Customer. IdeaJam processes Customer Content solely to provide and improve Services for that specific Customer. Customer Content is not used to train publicly available AI models (see Section 7).

 

5. How We Use Information

IdeaJam uses the information we collect to:

• Power and deliver the IdeaJam platform, including Practice Mode, Dialog, and Coaching experiences

• Configure and operate AI Expert Coaches, including the Ideal 100™ network

• Generate AI-driven coaching responses, assessments, and skill recommendations

• Provide company administrators with performance dashboards and ROI tracking

• Measure employee engagement, skill growth, and program effectiveness

• Improve user experience, platform functionality, and AI Coach quality

• Provide customer support and respond to inquiries

• Communicate with users about the Services, updates, and announcements

• Detect fraud, abuse, and security threats

• Comply with applicable legal obligations

 

6. AI-Powered Coaching Services

IdeaJam’s platform is fundamentally AI-powered. The Ideal 100™ network consists of AI Expert Coaches modeled on the reasoning, decision-making approaches, and philosophies of leading professionals, researchers, bestselling authors, and institutions. These coaches are designed to provide credible, human-feeling guidance at scale.

 

User interactions with AI Expert Coaches may be processed by AI systems to:

• Generate personalized coaching responses and recommendations

• Facilitate Practice Mode simulations and role-play exercises

• Deliver Dialog and Coaching session experiences

• Conduct skill assessments and generate developmental feedback

• Improve the quality of Customer-specific AI Expert Coach implementations

 

Important: AI-generated coaching content is intended to support skill development and learning. Users should not rely solely on AI-generated content for consequential legal, medical, financial, employment, regulatory, or other high-stakes professional decisions. Human judgment remains essential.

 

7. Our AI Training Commitment

IdeaJam is committed to responsible use of Customer data in AI development:

 

• IdeaJam will NOT use Customer Content to train publicly available foundation models or third-party public AI systems.

• Customer Content is used solely to configure and improve Customer-specific AI Expert Coaches, deliver Services, and support Customer projects.

• IdeaJam may use aggregated, anonymized, and de-identified data derived from platform usage for product improvement, research, benchmarking, and analytics (see Section 13).

 

8. Organizational Reporting & Employer Access

When IdeaJam Services are provided through an employer, company, or organizational subscription, designated administrators—such as HR leaders, L&D managers, or executives—may have access to performance data and dashboards, including:

• Participation rates and session completion records

• Skill growth metrics, assessment scores, and progress over time

• Team and organizational engagement statistics

• ROI metrics and program effectiveness reports

• Project participation and coaching program usage data

 

Users of employer-sponsored IdeaJam accounts should understand that their organization may have access to this performance and engagement data. This is core to IdeaJam’s value proposition: enabling organizations to measure the impact of their investment in employee development.

 

9. Cookies and Tracking Technologies

IdeaJam uses cookies and similar technologies to authenticate users, maintain sessions, remember preferences, analyze platform usage, and support security functions.

 

Users may adjust browser settings to control or block cookies. Note that disabling certain cookies may affect platform functionality, including session continuity and personalization features.

 

10. Disclosure of Information

IdeaJam does not sell personal information. We may disclose information in the following circumstances:

 

Service Providers

We share information with trusted vendors that help us operate the platform, including:

• Cloud infrastructure and hosting providers

• Analytics and performance monitoring services

• Payment processors

• Customer support tools

• Security and fraud prevention services

 

Business Transfers

In connection with a merger, acquisition, financing transaction, or corporate reorganization, information may be transferred as part of that transaction.

 

Legal Requirements

We may disclose information when required by law, court order, government request, or regulatory obligation.

 

Protection of Rights

We may disclose information to protect the safety, rights, or property of our users, customers, IdeaJam, and the public.

 

11. Data Retention

IdeaJam retains information for as long as reasonably necessary to provide Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

 

Following termination or expiration of a Customer subscription, Customer Content may be deleted in accordance with our data retention practices and applicable contractual obligations.

 

12. Security

IdeaJam maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

 

No system can guarantee absolute security. Users are responsible for safeguarding their account credentials and should report suspected unauthorized access promptly.

 

13. Aggregated and De-Identified Data

IdeaJam may create aggregated, anonymized, and de-identified data from platform usage. This data does not identify individual users or specific customer organizations and is owned by IdeaJam.

 

IdeaJam may use this information for analytics, industry benchmarking, product development, research, and business reporting.

 

14. International Data Transfers

Information may be processed and stored in the United States and other jurisdictions where IdeaJam or its service providers operate. By using the Services, you consent to such transfers.

 

15. Children’s Privacy

The Services are designed for workplace and professional use and are not directed to children under the age of 13. IdeaJam does not knowingly collect personal information from children under 13.

 

16. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of certain processing activities

• Receive a portable copy of your data

• Withdraw consent where processing is based on consent

 

To exercise these rights, please contact us using the information in Section 19.

 

17. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights relating to access, deletion, correction, and limitation of certain uses of personal information.

 

IdeaJam does not sell personal information.

 

18. Changes to This Policy

IdeaJam may update this Privacy Policy from time to time to reflect changes in our Services, business practices, or legal requirements. Material changes will be communicated through appropriate channels, such as email notification or in-platform messaging.

 

Continued use of the Services following the posting of updates constitutes acceptance of the revised Privacy Policy.

 

19. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

 

IdeaJam, Inc.

186 Alewife Brook Parkway, #1161

Cambridge, Massachusetts 02138

 

General inquiries: support@ideajam.com

Privacy inquiries: privacy@ideajam.com

Website: www.ideajam.com

 

This document was last reviewed and updated in June 2026. IdeaJam reserves the right to modify this Privacy Policy in accordance with Section 18.