1. Introduction

 

IdeaJam, Inc. (“IdeaJam,” “we,” “our,” or “us”) is an AI-powered performance platform that helps organizations
and professionals prepare, practice, rehearse, learn, and improve performance. The platform may include the
Ideal 100™ network of AI Expert Coaches, Skill Building, Practice Mode, Dialogue and Coaching, the Simulation
Center, Custom AI Experts, Digital Twins, scenario and role-play tools, multi-character or multi-participant
simulations, performance analytics, organizational dashboards, and related software, applications, websites,
and services (collectively, the “Services”).
This Privacy Policy explains how IdeaJam collects, uses, discloses, stores, and protects information when
individuals and organizations access or use the Services. By using the Services, you acknowledge the practices
described below.

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2. Who This Policy Applies To

 

This Privacy Policy applies to employees and team members using IdeaJam through an organizational
subscription; company administrators and HR or L&D professionals; individual subscribers and trial users;
website visitors; prospective customers and event attendees; job applicants; and other users of the Services.
For organizational accounts, the organization may determine how certain participant information is collected and
used. In those circumstances, IdeaJam may process information on the organization’s behalf and pursuant to
the organization’s instructions and applicable agreement.

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3. Information We Collect

When you or your organization creates an account or uses the Services, we may collect:
 Name, email address, phone number, job title, employer, organization, and profile information.
 Account credentials, authentication information, subscription and billing information.
 Communications, support requests, survey responses, and other information you provide to us.
 AI Coach configuration settings, coaching preferences, goals, scenario selections, and other personalization
information.
 Customer Content and other files or materials uploaded or provided for simulations, Custom AI Experts,
Digital Twins, coaching, Skill Building, or other Services.
 Practice and simulation inputs, prompts, messages, responses, transcripts, scores, assessments, feedback,
and session history.
 Where voice or audio features are enabled, voice inputs, audio recordings, transcripts, and related metadata
as necessary to provide those features.
 Technical information such as IP address, browser, device, operating system, session identifiers, usage
logs, error reports, performance diagnostics, network information, cookies, and similar technologies.

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4. Customer Content

 

Organizations (“Customers”) may provide proprietary materials to configure coaching, Skill Building, simulations,
Custom AI Experts, or Digital Twins. Customer Content may include cases, deal materials, training manuals,

policies, procedures, playbooks, product documentation, internal knowledge, presentations, videos, scenarios,
role-play instructions, methodologies, and other business information.
Customer Content remains owned by the Customer. IdeaJam processes Customer Content to provide,
configure, maintain, secure, and support the Services and Customer-specific experiences. IdeaJam does not
sell Customer Content.
Customers are responsible for ensuring that they have the rights, notices, permissions, and consents necessary
to provide Customer Content to IdeaJam, including information concerning employees, customers, prospects,
witnesses, clients, opposing parties, executives, or other identifiable individuals.

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5. AI-Powered Services and Simulations

 

IdeaJam uses AI systems to generate coaching, simulations, role-play conversations, assessments,
recommendations, feedback, summaries, scores, and other outputs. The Services may simulate or represent
customers, prospects, executives, judges, opposing counsel, employees, regulators, or other stakeholders.
Custom AI Experts and Digital Twins may be configured using Customer-provided information about a real
person, role, or organization. Where a Digital Twin uses a person’s name, likeness, voice, biography,
professional background, communication style, or other personal attributes, Customer is responsible for
obtaining the permissions and rights required by applicable law.
AI-generated content is probabilistic. IdeaJam does not represent that a simulation, Digital Twin, score,
assessment, or other AI output will predict or reproduce the actual behavior, views, intentions, decisions, or
statements of any real person or organization.

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6. How We Use Information

 

IdeaJam uses the information we collect to:
 Provide and operate the Services, including coaching, Skill Building, simulations, Custom AI Experts, Digital
Twins, and analytics.
 Generate AI responses, role-play interactions, assessments, feedback, scores, recommendations, and
readiness or performance insights.
 Configure and operate Customer-specific AI experiences and process Customer Content as directed by the
Customer.
 Provide organizational administrators with dashboards, participation information, usage data, progress
information, and program metrics.
 Maintain, secure, troubleshoot, monitor, and improve the Services.
 Provide customer support and communicate about accounts, subscriptions, updates, and important service
information.
 Detect fraud, abuse, unauthorized access, security threats, and violations of our agreements.
 Comply with legal obligations and protect the rights, safety, and property of IdeaJam, Customers, users, and
others.

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7. Our AI Training Commitment

 

IdeaJam will NOT use Customer Content to train publicly available foundation models or third-party public AI
systems.
Customer Content may be processed by IdeaJam and authorized service providers as necessary to configure,
operate, maintain, secure, and support Customer-specific Services and implementations.

IdeaJam may use aggregated, anonymized, and de-identified information derived from platform usage for
product improvement, research, benchmarking, analytics, security, and business reporting, provided the
resulting information does not identify a Customer or individual.

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8. Organizational Reporting & Employer Access

 

When IdeaJam is provided through an employer, company, law firm, school, or other organization, designated
administrators may have access to participation, session completion, skill development, assessment scores,
progress, engagement, readiness indicators, program usage, and related performance metrics, depending on
the Customer’s configuration and subscription.
Users of organization-sponsored accounts should understand that their organization may have access to this
information. Customers are responsible for providing notices and disclosures required by applicable law
regarding organizational access to participant information.

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9. Cookies and Tracking Technologies

 

IdeaJam uses cookies and similar technologies to authenticate users, maintain sessions, remember
preferences, analyze usage, support security, and improve the Services. We may use analytics or performance-
monitoring technologies to understand how the Services are used.
Users may adjust browser settings to control or block cookies. Disabling certain cookies may affect platform
functionality, session continuity, authentication, or personalization.

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10. Disclosure of Information

 

IdeaJam does not sell personal information. We may disclose information:
 To service providers that help us operate the Services, including cloud infrastructure and hosting, AI or
model providers, analytics and performance monitoring, payment processing, communications, customer
support, authentication, storage, and security providers.
 To Customers and their authorized administrators where the information is part of an organizational Service
and the Customer is entitled to receive it.
 In connection with a merger, acquisition, financing transaction, reorganization, or sale of all or substantially
all of our assets or business.
 When required by law, court order, government request, or regulatory obligation.
 When reasonably necessary to protect the safety, rights, property, security, or integrity of users, Customers,
IdeaJam, or the public.

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11. Third-Party AI and Service Providers

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IdeaJam may use third-party AI, cloud, hosting, communications, authentication, analytics, payment, storage,
security, and other providers to operate the Services. Information may be transmitted to these providers only as
necessary for the applicable service or function and subject to appropriate contractual or technical controls.
Third-party providers may process information in accordance with their own privacy practices and contractual
obligations to IdeaJam. IdeaJam may change providers as the Services evolve.

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12. Data Retention

 

IdeaJam retains information for as long as reasonably necessary to provide the Services, maintain business and
security records, fulfill contractual obligations, comply with law, resolve disputes, enforce agreements, and
support legitimate business purposes.

Customer Content and other Customer Data may be deleted following termination or expiration of a Customer
subscription in accordance with applicable agreements, IdeaJam’s retention practices, backups, and legal
obligations. Where an Order or data processing agreement specifies retention or deletion requirements, those
requirements control.

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13. Security

 

IdeaJam maintains commercially reasonable administrative, technical, and organizational safeguards designed
to protect information against unauthorized access, disclosure, alteration, or destruction. Depending on the
Service, these measures may include cloud security controls, encryption, access controls, authentication,
monitoring, logging, backups, disaster recovery, and vulnerability management.
No system can guarantee absolute security. Users are responsible for safeguarding account credentials and
should promptly report suspected unauthorized access or security incidents.

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14. Aggregated and De-Identified Data

 

IdeaJam may create aggregated, anonymized, and de-identified information from platform usage. Such
information is designed not to identify individual users or specific Customers and may be used for analytics,
industry benchmarking, product development, research, security, and business reporting.

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15. International Data Transfers

 

Information may be processed and stored in the United States and other jurisdictions where IdeaJam or its
service providers operate. Where applicable law requires additional safeguards for international transfers,
IdeaJam will use appropriate mechanisms required by that law.​

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16. Children’s Privacy

 

The Services are designed primarily for workplace, professional, educational, and organizational use and are
not directed to children under 13. IdeaJam does not knowingly collect personal information from children under
13.

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17. Your Privacy Rights

 

Subject to applicable law, you may have rights to access, correct, delete, restrict or object to certain processing,
receive a portable copy of certain information, or withdraw consent where processing is based on consent.
To exercise applicable rights, contact us using the information in Section 20. If you use IdeaJam through an
organization, certain requests may need to be directed to that organization because it may control the applicable
personal information.

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18. California and Other State Privacy Rights

 

Residents of California and certain other U.S. states may have additional privacy rights under applicable state
privacy laws, including rights relating to access, deletion, correction, portability, opting out of certain processing,
and limitation of certain uses of sensitive personal information, where applicable.
IdeaJam does not sell personal information. If applicable law provides additional rights or requires additional
disclosures, IdeaJam will honor those requirements.

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19. Changes to This Policy

 

IdeaJam may update this Privacy Policy from time to time to reflect changes in the Services, business practices,
technology, or legal requirements. Material changes will be communicated through reasonable channels, such
as email, in-platform messaging, or a notice on the website.
The updated Policy will state its effective date. Where applicable law requires affirmative consent to a material
change, IdeaJam will obtain that consent.

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20. Contact Information

 

For questions, concerns, or to exercise privacy rights, please contact us:
IdeaJam, Inc.
186 Alewife Brook Parkway, #1161
Cambridge, Massachusetts 02138
General inquiries: support@ideajam.com
Website: www.ideajam.com